Return & Refund Policy

Return & Refund Policy

Return & Refund Policy

Effective date: [October 31, 2026]

Contact: market@runsco.com | Response time: within 2 business days (Monday–Friday, excluding holidays)

1. Overview

We offer a 14-day return window starting from the date you receive your order. Within this window you may request a return, subject to the eligibility conditions in Section 2. Returns made outside this window may still be assessed under the limited warranty in Section 10 if a confirmed manufacturing defect exists.

2. Return Eligibility

To be eligible for a return, the item must meet all of the following:

  • In the same condition as delivered: unused, unworn, free of scratches, marks, mounting traces, modifications, or signs of installation;
  • In its original packaging, including the anti-static bag for electronics, inner foam, carton, manuals, cables, adapters, mounts, screws and every included accessory;
  • Accompanied by proof of purchase (order number, receipt or payment confirmation).

Items that have been assembled, mounted, drilled, anodized/machined to a custom specification, or otherwise used are generally not eligible for a full refund; after inspection we may issue a partial refund under Section 8.

3. How to Start a Return

  1. Email market@runsco.com before the return deadline with your order number, SKU, quantity and the reason for return. Photos or short video speed up review.
  2. We reply within 2 business days with an RMA (Return Merchandise Authorization) number and the return warehouse address.
  3. Write the RMA number clearly on the outside of the parcel and ship it with tracked, insured postage. We do not accept COD (cash-on-delivery) or freight-collect shipments.
  4. Parcels sent back without an approved RMA will be refused. The item remains in your care and at your risk until our warehouse receives and inspects it.

4. Damages, Defects and Wrong Items

Please inspect the parcel and contents immediately upon delivery. If an item arrives defective, damaged, incomplete or incorrect, contact us within 3 business days of delivery at market@runsco.com with:

  • Photos of the outer carton and the shipping label;
  • Clear photos or video of the defect, damaged part or incorrect item;
  • Your order number and the affected SKU.

Once the issue is verified as our error, we will choose the appropriate remedy: replacement, repair, missing-part shipment or refund. Where the return is caused by our error (defective, damaged or wrong item), we cover or reimburse reasonable standard return shipping costs. Express or premium courier upgrades are not reimbursable.

5. Non-Returnable / Non-Refundable Items

The following items cannot be returned or refunded:

  • Custom-made, personalized or special-order products, including custom anodized colors, custom engraving, and parts machined to a customer-supplied specification;
  • Perishable goods (food, flowers, plants);
  • Personal-care and hygiene products once the seal has been broken;
  • Hazardous materials, flammable liquids or gases;
  • Digital downloads, software licenses and gift cards;
  • Final-sale, clearance, open-box and sale items, unless a manufacturing defect is confirmed under warranty;
  • Items modified, disassembled, repaired, installed or altered by the customer after delivery.

6. Returns Due to Change of Mind (Buyer's Remorse)

If you return a non-defective item because you changed your mind, ordered the wrong model, or no longer need it:

  • You pay all return shipping costs;
  • Original outbound shipping and handling charges are non-refundable;
  • Any import duties, VAT, customs clearance fees and return-handling charges are non-refundable and will be deducted from your refund or remain payable by you;

The item must still satisfy the eligibility conditions in Section 2.

7. Exchanges

The fastest way to receive the item you want is to return the original one (with an approved RMA first) and place a separate new order for the replacement. Where stock allows, we may offer a direct exchange under the same eligibility rules.

8. Refunds

  • After the warehouse receives and inspects your return, we email you the approval or rejection result within 3 business days.
  • If approved, the refund is issued to your original payment method within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since approval, email market@runsco.com with your order number.
  • Partial refunds may be issued when packaging or accessories are missing, or the item shows minor signs of use; the deduction is based on the inspected condition and will be communicated before the refund is finalized.
  • On buyer-remorse returns, shipping charges are not refunded; shipping for warranty replacements follows Sections 4 and 10.
  • Please open a ticket with us before raising a chargeback or payment dispute; unnotified returns and disputes may delay the refund process.

9. European Union 14-Day Right of Withdrawal

If your order ships into the European Union, you have the legal right to cancel the contract within 14 days of receiving your goods, without stating any reason, under the EU Consumer Rights Directive (2011/83/EU).

  • Deadline: 14 days from the day you (or a third party nominated by you) take physical possession of the goods. Where an order contains several goods delivered separately, the period ends 14 days after the last item you receive.
  • How to exercise it: email market@runsco.com before the deadline; a model withdrawal form can be provided on request.
  • Condition of return: goods must be unused, in the original undamaged packaging with seals and tags intact, and with all accessories included. Any use beyond what is necessary to establish the nature, characteristics and functioning of the goods may result in a value-deduction from the refund.
  • Return cost: you bear the direct cost of returning the goods.
  • Refund: once we receive the returned goods (or you provide proof of dispatch), we refund all payments received, including standard delivery charges, within 14 days to the original payment method. We may withhold the refund until the goods are received or until proof of return is provided.
  • This statutory right applies independently of our voluntary 14-day commercial return window and cannot be waived or restricted.

United Kingdom: UK customers hold an equivalent 14-day cancellation right under the Consumer Contracts Regulations 2013. The same condition, cost and refund rules above apply, with refunds issued to the original payment method.

10. Limited Warranty on Manufacturing Defects

Beyond the return window, items carry a limited warranty for confirmed manufacturing defects (failure of materials or workmanship under normal intended use). Warranty claims follow the evidence process in Section 4.

Warranty remedies are repair, replacement, or refund/credit at our discretion. The warranty does not cover: misuse, over-tightening or mechanical overload, drops and impact damage, liquid ingress, improper installation, customer modification, normal wear and tear, or consumable parts. Out-of-warranty items remain eligible for paid repair or replacement options on request.

11. Questions

For any return, refund or warranty question, email market@runsco.com and include your order number. This policy does not restrict the statutory consumer rights you have under the applicable law of your country of residence.