Shipping Policy

Thank you for shopping with RUNSCO! We are committed to delivering your product as quickly, safely and efficiently as possible. Please read this policy to understand how and when your order will be dispatched and delivered.

Contact: market@runsco.com | Response time: within 2 business days (Monday–Friday, excluding holidays). Please include your order number in every message.

1. Fulfillment & Warehouse Locations

RUNSCO currently dispatches orders from our China headquarters warehouse, which handles new product releases, pre-order items, backorders and shipments to destinations worldwide.

Local overseas warehouses are being prepared for selected markets:

• European Union: once a specific item is stocked in our local EU warehouse, eligible EU orders for that item will be dispatched locally from the EU overseas warehouse.
• United States: once a specific item is stocked in our local US warehouse, eligible US orders for that item will be dispatched locally from the US overseas warehouse.

The actual dispatch location depends on real-time inventory: if the ordered item has stock in the applicable local overseas warehouse, it ships from that local warehouse; if local stock is unavailable, it ships from the China headquarters warehouse. Orders fulfilled from different stock locations may arrive as separate parcels, each with its own tracking number. Local inventory coverage will expand gradually as overseas warehouse stock builds up.

2. Order Processing Time

• In-stock orders: Standard orders are processed and dispatched within 1–2 business days (excluding weekends and public holidays). Orders received after the warehouse daily cut-off time will be processed on the next business day.
• Pre-orders, backorders and new releases: These ship according to the estimated release or shipping date shown on the product page. Such dates are estimates and may be adjusted; we will notify you by email if the dispatch date changes.
• Custom-made and special-order items: Enter production after payment confirmation and cannot be canceled once production has started (see Section 5).
• After dispatch, you will receive a shipping confirmation email with the tracking number. Tracking information may take 24–72 hours to become active on the carrier's system.

3. Shipping Rates & Estimated Delivery Times

Shipping costs are calculated automatically at checkout based on your delivery address, parcel weight, dimensions and stock location. Any free-shipping promotion, where applicable, is displayed at checkout and applies only to eligible destinations and order values.

Notes:

• The exact carrier and estimated window for each order are confirmed at checkout; local-stock delivery times apply only when the ordered item is actually held in local overseas stock.
• Delivery times are estimates in business days and start from the dispatch date, not the order date.
• Delays may occasionally occur due to customs inspection, peak holiday seasons, severe weather, carrier backlogs or strikes.
• Remote postcodes may be subject to an additional remote-area surcharge or longer transit time.
• Express couriers generally do not deliver to PO boxes; please use a street address for courier shipments.

4. Customs, Duties and Taxes

Exemptions and exceptions: Certain countries have strict customs regulations and have removed tax exemptions for low-value parcels (e.g. Brazil, Turkey, Mexico, and others not listed here). For these destinations, any applicable local import duties, VAT/GST, customs clearance and handling fees remain the responsibility of the recipient and are not included in the product price or shipping charge.

Customs cooperation: If a package requires local clearance, identity verification or tax payment, you must cooperate with the courier and customs authority promptly. Packages returned to our origin warehouse because clearance was not completed will be subject to return freight, customs penalties and redelivery costs, all borne by the customer; any eligible refund will be issued net of these actual costs. Goods are declared accurately in compliance with destination-country customs rules, and the customer remains responsible for compliance with local import regulations and restricted-item requirements.

5. Order Changes, Cancellations and Address Updates

• Before dispatch, email market@runsco.com with your order number if you need to change the address, item quantity, shipping method or cancel the order. We will process the request if the parcel has not yet been packed or handed to the courier.
• Once an order has been packed or handed over to the courier, it cannot be intercepted or canceled.
• Address changes after dispatch depend on the carrier's reroute process; a reroute fee may apply and successful delivery to the new address cannot be guaranteed.
• Custom-made, personalized and special-order items cannot be canceled after production starts.
• Once a pre-dispatch cancellation is approved, we initiate the refund to the original payment method within 10 business days; the actual time the money posts to your account depends on your bank or payment provider, so please contact your issuing bank first if the refund does not appear within their usual processing cycle.

6. Delivery Exceptions & Customer Responsibilities

• Correct address and contact details: Please verify your shipping address, phone number and email at checkout. Failed delivery caused by incorrect details, incomplete address or no response to courier contact attempts makes the customer responsible for redelivery or rerouting fees.
• Undeliverable parcels: Parcels returned as undeliverable, unclaimed or refused at customs are eligible for refund (if returnable under the Return & Refund Policy) only after the parcel reaches our warehouse; the refund is deducted for actual return shipping, customs and handling costs. Custom and final-sale items are excluded.
• Safe-place / neighbor delivery: Where the carrier leaves the parcel at a safe location, porch, mailbox or with a neighbor under standard carrier rules, this counts as delivery for tracking purposes.

7. "Delivered" But Not Received Claims

If tracking shows the parcel marked "Delivered" by the carrier (e.g. DHL, FedEx or the local postal service) but you have not received it, you must contact market@runsco.com within 30 calendar days of the marked delivery date, including your order number and tracking number. We will open an official investigation with the carrier.

Carrier investigation channels typically close after 30 days; claims submitted after this grace period cannot be processed, and no refund or replacement can be guaranteed. We may ask for photos of the delivery location, mailbox area or access point, and a check with neighbors, building reception or the local post office. The carrier's proof-of-delivery record governs responsibility after handover under the carrier's own terms.

8. Delays and Outside-Circumstance Events

Estimated transit times are commitments we strive to meet but are not guaranteed dates. Delays caused by customs inspection, adverse weather, carrier strikes or capacity limits, peak-season surges, regulatory restrictions or other events beyond our control are treated as delivery exceptions. We will assist with tracking and investigation, but compensation beyond the carrier's liability terms cannot be offered for such events.

9. Questions

For any question about shipping rates, transit time, tracking or delivery exceptions, email market@runsco.com with your order number. This policy should be read together with our Return & Refund Policy and does not restrict your statutory consumer rights under applicable local law.

Shipping Policy

Thank you for shopping with RUNSCO! We are committed to delivering your product as quickly, safely and efficiently as possible. Please read this policy to understand how and when your order will be dispatched and delivered.

Contact: market@runsco.com | Response time: within 2 business days (Monday–Friday, excluding holidays). Please include your order number in every message.

1. Fulfillment & Warehouse Locations

RUNSCO currently dispatches orders from our China headquarters warehouse, which handles new product releases, pre-order items, backorders and shipments to destinations worldwide.

Local overseas warehouses are being prepared for selected markets:

• European Union: once a specific item is stocked in our local EU warehouse, eligible EU orders for that item will be dispatched locally from the EU overseas warehouse.
• United States: once a specific item is stocked in our local US warehouse, eligible US orders for that item will be dispatched locally from the US overseas warehouse.

The actual dispatch location depends on real-time inventory: if the ordered item has stock in the applicable local overseas warehouse, it ships from that local warehouse; if local stock is unavailable, it ships from the China headquarters warehouse. Orders fulfilled from different stock locations may arrive as separate parcels, each with its own tracking number. Local inventory coverage will expand gradually as overseas warehouse stock builds up.

2. Order Processing Time

• In-stock orders: Standard orders are processed and dispatched within 1–2 business days (excluding weekends and public holidays). Orders received after the warehouse daily cut-off time will be processed on the next business day.
• Pre-orders, backorders and new releases: These ship according to the estimated release or shipping date shown on the product page. Such dates are estimates and may be adjusted; we will notify you by email if the dispatch date changes.
• Custom-made and special-order items: Enter production after payment confirmation and cannot be canceled once production has started (see Section 5).
• After dispatch, you will receive a shipping confirmation email with the tracking number. Tracking information may take 24–72 hours to become active on the carrier's system.

3. Shipping Rates & Estimated Delivery Times

Shipping costs are calculated automatically at checkout based on your delivery address, parcel weight, dimensions and stock location. Any free-shipping promotion, where applicable, is displayed at checkout and applies only to eligible destinations and order values.

Notes:

• The exact carrier and estimated window for each order are confirmed at checkout; local-stock delivery times apply only when the ordered item is actually held in local overseas stock.
• Delivery times are estimates in business days and start from the dispatch date, not the order date.
• Delays may occasionally occur due to customs inspection, peak holiday seasons, severe weather, carrier backlogs or strikes.
• Remote postcodes may be subject to an additional remote-area surcharge or longer transit time.
• Express couriers generally do not deliver to PO boxes; please use a street address for courier shipments.

4. Customs, Duties and Taxes

Exemptions and exceptions: Certain countries have strict customs regulations and have removed tax exemptions for low-value parcels (e.g. Brazil, Turkey, Mexico, and others not listed here). For these destinations, any applicable local import duties, VAT/GST, customs clearance and handling fees remain the responsibility of the recipient and are not included in the product price or shipping charge.

Customs cooperation: If a package requires local clearance, identity verification or tax payment, you must cooperate with the courier and customs authority promptly. Packages returned to our origin warehouse because clearance was not completed will be subject to return freight, customs penalties and redelivery costs, all borne by the customer; any eligible refund will be issued net of these actual costs. Goods are declared accurately in compliance with destination-country customs rules, and the customer remains responsible for compliance with local import regulations and restricted-item requirements.

5. Order Changes, Cancellations and Address Updates

• Before dispatch, email market@runsco.com with your order number if you need to change the address, item quantity, shipping method or cancel the order. We will process the request if the parcel has not yet been packed or handed to the courier.
• Once an order has been packed or handed over to the courier, it cannot be intercepted or canceled.
• Address changes after dispatch depend on the carrier's reroute process; a reroute fee may apply and successful delivery to the new address cannot be guaranteed.
• Custom-made, personalized and special-order items cannot be canceled after production starts.
• Once a pre-dispatch cancellation is approved, we initiate the refund to the original payment method within 10 business days; the actual time the money posts to your account depends on your bank or payment provider, so please contact your issuing bank first if the refund does not appear within their usual processing cycle.

6. Delivery Exceptions & Customer Responsibilities

• Correct address and contact details: Please verify your shipping address, phone number and email at checkout. Failed delivery caused by incorrect details, incomplete address or no response to courier contact attempts makes the customer responsible for redelivery or rerouting fees.
• Undeliverable parcels: Parcels returned as undeliverable, unclaimed or refused at customs are eligible for refund (if returnable under the Return & Refund Policy) only after the parcel reaches our warehouse; the refund is deducted for actual return shipping, customs and handling costs. Custom and final-sale items are excluded.
• Safe-place / neighbor delivery: Where the carrier leaves the parcel at a safe location, porch, mailbox or with a neighbor under standard carrier rules, this counts as delivery for tracking purposes.

7. "Delivered" But Not Received Claims

If tracking shows the parcel marked "Delivered" by the carrier (e.g. DHL, FedEx or the local postal service) but you have not received it, you must contact market@runsco.com within 30 calendar days of the marked delivery date, including your order number and tracking number. We will open an official investigation with the carrier.

Carrier investigation channels typically close after 30 days; claims submitted after this grace period cannot be processed, and no refund or replacement can be guaranteed. We may ask for photos of the delivery location, mailbox area or access point, and a check with neighbors, building reception or the local post office. The carrier's proof-of-delivery record governs responsibility after handover under the carrier's own terms.

8. Delays and Outside-Circumstance Events

Estimated transit times are commitments we strive to meet but are not guaranteed dates. Delays caused by customs inspection, adverse weather, carrier strikes or capacity limits, peak-season surges, regulatory restrictions or other events beyond our control are treated as delivery exceptions. We will assist with tracking and investigation, but compensation beyond the carrier's liability terms cannot be offered for such events.

9. Questions

For any question about shipping rates, transit time, tracking or delivery exceptions, email market@runsco.com with your order number. This policy should be read together with our Return & Refund Policy and does not restrict your statutory consumer rights under applicable local law.